User Care

Your Élégance Care Experience

At Château Élégance, every detail is crafted to ensure that your experience feels effortless, refined, and deeply luxurious. This User Care Guide was created to help you make the most of your products, maintain optimal performance, and enjoy the full brilliance of your beauty and home essentials.

Product Support & Guidance

Whether you are illuminating your home with our crystal décor or refining your smile with our beauty innovations, our care instructions are designed to protect, preserve, and enhance your products.

We provide support for:

• Whitening pens, strips & advanced teethcare

• Crystal candle holders & luxurious home décor

• LED devices & premium accessories

• Scented candles and seasonal collections

If you ever need tailored advice, our Concierge Team is always at your service.

Application & Usage Instructions

Each product arrives with carefully curated instructions to guide you step-by-step.
If you ever misplace your manual, simply contact us — we will send you a digital copy immediately.

Our instructions include:

• Proper use

• Best practices

• Care routines

• Safety notes

• Maintenance guidance

Care & Maintenance

Preserve the beauty and longevity of your items with simple care steps:

For Teethcare Products:

• Store in a cool, dry place

• Seal products tightly after every use

• Clean LED devices gently after each session

For Crystal Home Décor & Candle Holders:

• Wipe with a soft, dry cloth

• Avoid harsh chemicals

• Keep away from direct heat exposure

For Candles:

• Trim wick before lighting

• Allow the wax to melt fully on first burn

• Keep candles on stable, heat-resistant surfaces

Troubleshooting & Assistance

Our specialists are here to resolve any issue, no matter how small.

We assist with:

• LED device not turning on

• Whitening results inquiries

• Candle burning irregularities

• Crystal care questions

• Packaging or delivery concerns

Simply reach out — your satisfaction is our commitment.

Need Personalized Assistance?

Contact our Concierge Service and enjoy support tailored to your needs.

Elegance begins with exceptional care.