SHIPPING & DELIVERY

Delivery With the Care of a Luxury House

At Château Élégance, every order is handled with meticulous attention, refined packaging, and the level of care expected from a true Luxury House.
Our goal is to ensure that your products arrive beautifully presented, safely protected, and delivered with elegance — wherever you are in the world.

Worldwide Delivery

We offer secure, reliable worldwide delivery for all collections, including:

• Maison & Ambience
• Beauty & Teethcare
• Holiday & Limited Editions
• Gift Sets

Our trusted logistics partners ensure your order travels safely from our house to yours.

Processing Times

Each order is prepared with precision and care.
Standard preparation time: 1–3 business days

During seasonal peaks or special launches, preparation may vary slightly, but your order will always be handled with priority and accuracy.

Shipping Times

Estimated delivery times:

• Europe: 3–8 business days
• USA & Canada: 5–12 business days
• UK: 3–7 business days
• Australia: 7–15 business days
• Rest of World: 7–20 business days

Delivery time varies depending on destination and carrier.

Order Tracking

Once your order is shipped, you will receive a tracking number.
You can follow every step of your parcel’s journey until it arrives at your door.
Our team is always available to assist if you need updates or support.

Premium Packaging

Every product is prepared in elegant packaging designed to reflect the refinement of Château Élégance.
Fragile items such as candles, crystal décor, or glass vessels receive extra protective wrapping to ensure safe arrival.

Customs & Duties

International orders may be subject to customs processing or duty fees.
These are determined by the destination country and are the responsibility of the client.
We provide all necessary documentation to ensure smooth clearance.

Delivery Issues

If your parcel arrives damaged, incomplete, or is delayed, our Concierge Team will assist you immediately.
Please contact us with:

• Order number
• Photos of packaging (if damaged)
• Description of the issue

We handle every situation with grace, responsibility, and swift resolution.

A Seamless Experience, Delivered With Élégance

From the moment your order is placed to the moment it arrives, our commitment is to deliver excellence, security, and beauty in every detail.

Welcome to a refined delivery experience.
Welcome to Château Élégance.

Contact
Email: info@aurelia101.com
Phone: +971 50 396 7111